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| 5 Sterne | 81% | |
| 4 Sterne | 12% | |
| 3 Sterne | 4% | |
| 2 Sterne | 1% | |
| 1 Stern | 2% |
1-5 of 7491 reviews
| 5 Sterne | 81% | |
| 4 Sterne | 12% | |
| 3 Sterne | 4% | |
| 2 Sterne | 1% | |
| 1 Stern | 2% |
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Very disappointing experience.
I ordered equipment for my business and was told I’d receive tracking information, but I never received it before the delivery attempts. As a result, I missed two deliveries because I had no idea the parcel was due to arrive. I then had to spend time chasing the company to find out where my order was.
The delay meant I couldn’t use the equipment when I needed it, which impacted my business. I contacted customer service hoping they would acknowledge the inconvenience and offer some form of goodwill gesture, but they refused, stating that the issue was the courier’s responsibility.
While the order may have been dispatched on time, as the customer I dealt with this company, not the courier. I was disappointed that they took no responsibility for the overall customer experience.
Based on my experience, I can’t recommend this company. I hope they improve both their communication and their approach to customer service.
Very disappointing experience.
I ordered equipment for my business and was told I’d receive tracking information, but I never received it before the delivery attempts. As a result, I missed two deliveries because I had no idea the parcel was due to arrive. I then had to spend time chasing the company to find out where my order was.
The delay meant I couldn’t use the equipment when I needed it, which impacted my business. I contacted customer service hoping they would acknowledge the inconvenience and offer some form of goodwill gesture, but they refused, stating that the issue was the courier’s responsibility.
While the order may have been dispatched on time, as the customer I dealt with this company, not the courier. I was disappointed that they took no responsibility for the overall customer experience.
Based on my experience, I can’t recommend this company. I hope they improve both their communication and their approach to customer service.
Not used yet so unable to rate
Assembly of chipper was fairly straight-forward with useful information in the owners manual. There was however no information for the fitting of the optional mulching kit and had to refer to a picture of the machine on the web site to get an idea of how it fitted.
The chipper was used for the first time recently and I must say it’s a great piece of kit, having mulched through a large pile of branches and greenery quickly without any fuss.
An estimate of delivery lead-time would have been useful at the point of purchase. Goods arrived well packaged.